Refund policy

Digital downloads

We do not accept returns for digital downloads.

Physical prints

We do not accept returns for change-of-mind purchases. Damaged or incorrect physical items are replaced or refunded.

Contact us

If your physical order arrives damaged or incorrect, or you need help accessing a digital download, email basilberryprints@gmail.com with your order number and a description of the issue. For damaged or incorrect physical items, please include photos so we can help.